Terms and Conditions for Buyers of Products/Services
Datagraphic operates from two UK locations:
Datagraphic Group Limited
Ireland Industrial Estate
The following terms and conditions apply to Buyers of Products/Services from Datagraphic Group Limited.
The following terms and conditions apply to Buyers of Products/Services from Datagraphic Limited.
Datagraphic Group Limited (Reg No: 01215380) and Datagraphic Limited (Reg No: 02913191) are both registered in England at: Ireland Industrial Estate, Adelphi Way, Staveley, Chesterfield, S43 3LS.
Datagraphic is extremely committed to safeguarding the privacy of your personal information. Any details relating to your personal information will only be used in accordance with this policy.
(1) What information we collect and hold
Datagraphic may collect, store and use your personal information included your name, address, telephone number, email address, bank details (for payments) and any additional personal details you choose to provide to us.
Datagraphic collect and hold personal data:
- Provided by you when completing forms on our website, at events, by phone, email, post, or when you communicate with us via social media.
- About the Products/Services we provide to you: for example purchase history, delivery points, special requirements, what you paid and the way you use our Products/Services.
- About your computer and your visits to our websites, including your IP address, geographical location, browser type and version, operating system, referral source, length of visit and page views.
- Gathered from phone calls, internet research, recommendations and data providers of people working in limited companies and public sector organisations that have job roles relevant to the Products/Services we offer.
(2) Using your personal information
Datagraphic may use your personal information to:
- improve your website browsing experience; we use Google Analytics, A1 Webstats and Inspectlet to improve our website and the relevance of information we provide to you;
- send to you Products/Services purchased from us;
- send statements and invoices to you and collect payments from you;
- send you commercial communications to provide a good service to you;
- send you email notifications which you have specifically requested;
- send you marketing communications including periodic emails, direct mail, free white papers, webinars, marketing guides, news and service updates along with invitations to events relating to activities relevant to your job role;
- answer your questions and resolve issues you might have with our Products/Services
Datagraphic may communicate with you by email, telephone, post or other technology. You can inform us at any time if you no longer require marketing communications by updating your preferences on our website. If you tell us not to send you marketing messages we will stop sending them, but will still need to send you service-related commercial messages, as necessary to meet our contractual obligations to you.
(3) Who we might share your personal information with
It is necessary at times to share your personal data with our employees, suppliers and Sub-Processors insofar as reasonably required to provide Products/Service or marketing information to you. In addition, we may disclose your personal information:
- to the extent that we are required to do so by law;
- in connection with any legal proceedings or prospective legal proceedings;
- in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
- to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling; and
- to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
Where it is necessary to share your data Datagraphic will only use carefully selected third-parties that meet our standards on data security.
(4) Links to other websites
Datagraphic’s websites and emails may contain links to other websites of interest. However, once you have used these links, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
(5) International data transfers
Information which you provide may be transferred to countries (including the United States, Japan, other countries) which do not have data protection laws equivalent to those in force in the European Economic Area.
In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
You expressly agree to such transfers of personal information.
(6) Security of your personal information
Datagraphic shall implement and maintain the technical and organisational measures required in relation to the processing of Personal Data. Security measures will be appropriate to protect Personal Data and from the GDPR Date, Datagraphic shall ensure that all persons authorised by it (or by any Sub-Processor) to process the Personal Data are subject to a binding written contractual obligations to keep the data confidential: except where disclosure is required in accordance with Applicable Law.
(7) Your rights
You have the right to access the personal information Datagraphic hold about you at any time. A Data Subject access request must be made in writing to Datagraphic at one of the addresses below. On receive of your request Information will be provided to you free of charge within a reasonable time.
(8) Retention and Right to Erasure
Your personal data will be held in accordance with relevant data protection laws and retained for as long as is necessary:
- for seven years where personal data is relevant to Product/Service records to assist Datagraphic to provide a high quality and consistent service
- for three years in the case of sales and marketing records, to assist Datagraphic to accurately respond to your enquiries
- for three years where personal data is given on the basis of ‘Consent’ with the option to opt-out at any time
- for one year where data is researched with the option to opt-out at any time
If you feel we are no longer entitled to process your personal data you have the right to request we delete the information we hold on you. Please contact us to make this request.
(9) Contacting us
If you wish to exercise one of your rights as defined in this policy, or have a question about anything contained in this policy please contact us by one of the following means:
By email: firstname.lastname@example.org
By phone: +44 (0)1246 543010
By post: Datagraphic, Ireland Industrial Estate, Adelphi Way, Staveley, Chesterfield, S43 3LS
What is a cookie?
Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.
You can find more information about cookies at:
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide.
Category 1: strictly necessary cookies
These cookies are essential in order to enable you to move around the website and use its features.
Category 2: performance cookies
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
By using our website, you agree that we can place these type of cookies on your device.
(2) Licence to use website
Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.
You must not:
- Re-publish material from this website (including republication on another website)
- Sell, rent or sub-license material from the website
- Show any material from the website in public
- Reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose
- Edit or otherwise modify any material on the website; or
- Redistribute material from this website except for content specifically and expressly made available for redistribution (such as our newsletter).
(3) Acceptable use
You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.
You must not use our website to transmit or send unsolicited commercial communications.
You must not use our website for any purposes related to marketing without our express written consent.
(4) Limited warranties
We do not warrant the completeness or accuracy of the information published on this website; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.
To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).
(5) Limitations and exclusions of liability
- Limit or exclude our or your liability for death or personal injury resulting from negligence;
- Limit or exclude our or your liability for fraud or fraudulent misrepresentation;
- Limit any of our or your liabilities in any way that is not permitted under applicable law; or
- Exclude any of our or your liabilities that may not be excluded under applicable law.
- Are subject to the preceding paragraph; and
To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
We will not be liable to you in respect of any loss or corruption of any data, database or software.
We will not be liable to you in respect of any special, indirect or consequential loss or damage.
(11) Exclusion of third-party rights
(12) Entire agreement
(13) Law and jurisdiction
Ethical Trading Policy
At Datagraphic Limited, we believe strongly in ethical principles and good stewardship. We are therefore proud to guarantee that we trade according to the following Ethical Trading Criteria:
- All employment is freely chosen;
- Working conditions are safe and hygienic;
- Child labour is not used;
- Wages are fair and comparable to industry standard and will always meet or exceed the minimum wage;
- Deductions from wages as a disciplinary measure shall not be permitted;
- Working hours are not excessive;
- No discrimination is practised;
- Regular employment is provided for those who are employed on a permanent contract;
- No harsh, cruel or degrading treatment or practices are allowed;
- No bribery, corruption, blackmailing or bullying is permitted; and
- Third party suppliers and buyers are both free to sell and buy from any number of other businesses. No restrictions, as a way of guaranteeing business, are allowed;
- Raw materials are purchased only from certified suppliers.
We also ask all our suppliers to affirm in writing to us that their businesses are also built on these ethical criteria. We have developed a full policy statement outlining how we expect our practice to develop in order to be able to offer strong guarantees to our customers that the services they receive from us have been ethically designed, managed and implemented.